Payment Method

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Secure card payments are processed through a third-party payment processor.

Reservation Deposit Policy

Reservation deposits may be required and are applied toward the total rental balance. Reservation deposits are non-refundable and do not limit customer responsibility for damages, repairs, cleaning, replacement costs, theft, loss, or other amounts due.

Equipment Responsibility & Damage Policy

Customer assumes full responsibility for all rented equipment from delivery until pickup. Customer is responsible for stains, food damage, drink damage, burns, tears, missing parts, broken equipment, theft, vandalism, excessive cleaning, smoke damage, pet damage, unauthorized use, damage beyond normal wear and tear, and replacement costs.

Customer authorizes We’ve Got It Group, LLC to invoice and pursue collection of unpaid balances, repair costs, replacement costs, cleaning costs, damage charges, recovery costs, rental charges, consulting fees, educational training fees, and any other amounts due under this agreement.

Refund, Cancellation & Claims Procedure

All payments are final. Payments are non-refundable except where required by applicable law or where We’ve Got It Group, LLC is unable to provide reserved equipment or services. Cancellation requests must be submitted in writing at least 72 hours before the scheduled event. Any concern, complaint, incident, dispute, request, or claim must be submitted in writing within three (3) hours of the scheduled event conclusion.

Privacy Notice & Right to Refuse Service

Customer information may be used for reservations, communication, delivery coordination, recordkeeping, legal compliance, collection activity, and enforcement of agreements. We do not sell customer personal information. We’ve Got It Group, LLC reserves the right to refuse, deny, suspend, cancel, discontinue, or terminate service at its sole discretion.

I authorize We’ve Got It Group, LLC to photograph rental setups for marketing and promotional purposes. By checking this box and submitting my reservation request, I acknowledge that I have read, understood, and agreed to all Terms and Conditions, Equipment Responsibility Policies, Payment Policies, Cancellation Policies, Refund Policies, Privacy Notices, Claims Procedures, Right to Refuse Service provisions, customer obligations, and safety requirements established by We’ve Got It Group, LLC.